REFUND & BILLING POLICY

This page explains exactly what you pay, when you are charged, how renewal works, how to cancel, and when a refund is available.

1. Price and Billing Interval

Ordo Pro — Monthly: $4.99 USD, charged every month on the date you subscribed.

Ordo Pro — Founder: $50 USD, charged every 12 months on the date you subscribed. Limited number of seats.

The core app — orders, calendar, sectors, goals, habits, focus, journal — stays free. Pro unlocks The Vault and future Pro features. Taxes may be added where required by law and are shown at checkout.

2. Automatic Renewal

Subscriptions renew automatically. At the end of each billing period your payment method is charged again for the same plan at the then-current price, and this continues until you cancel. We will give at least 30 days' notice before any price increase applies to your renewal.

3. How to Cancel

Cancel anytime, self-serve, in a few clicks: open Command in the app, choose Manage subscription, and cancel in the Stripe billing portal. No email, no phone call, no retention steps.

Cancellation stops the next charge. It takes effect at the end of the period you have already paid for, and you keep Pro access until then. We do not prorate the unused part of a period except as set out below or where local law requires.

4. Refunds

Monthly: refundable in full within 7 days of your first purchase, provided no Pro features were used (including any Vault unlock).

Founder (annual): refundable in full within 14 days of purchase.

Renewals: not refundable after the renewal charge, because you can cancel at any time before it.

Always refunded: duplicate charges, and charges caused by a billing error on our side.

Consumers in the EU/UK and other jurisdictions with mandatory withdrawal or refund rights keep those rights in full; this policy never reduces them.

5. Requesting a Refund

Email ordodailyco@gmail.com from your account email with the date of purchase. We respond within 5 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

6. Failed Payments

If a payment fails, Stripe retries it. If it keeps failing, Pro access pauses until the payment succeeds. Update your card any time in the billing portal.

7. Chargebacks

Please contact us before opening a chargeback — it is almost always faster. Accounts with an unresolved chargeback may have Pro access suspended.

8. Contact

Billing questions: ordodailyco@gmail.com

Questions? Email ordodailyco@gmail.com